COVID-19

Policies & Procedures

Updated - July 13, 2021

 

NEW:  Vaccinated guests are free to be in our facility without a mask.

 

Summit Ropes has always been committed to employee and guest safety.  During this COVID Pandemic our staff has worked tirelessly to change our procedures, processes and even some of our course elements to incorporate best practices for adventure attractions. 

You will see that commitment come through again as we operate at a limited capacity at Summit Ropes.  We will be requiring more of you prior to your visit and assisting you with no physical contact from staff when possible.  Below is a list of steps we have taken and rules that must be followed when visiting:

Staff Policies

  • Staff is prohibited from coming to work if they feel ill or sick in any way.

  • All staff are required to wash their hands as soon as they enter the building and throughout the day.

  • All staff will wear protective masks, covering both the nose and mouth and, depending on position in the park.

  • Staff will maintain social distancing as work duties permit.

Sanitization of our Facility, Course & Equipment

While we pride ourselves on the cleanliness of our entire facility, we have increased our cleaning, disinfecting and sanitization practices as follows:

  • Increased frequency of sanitizing our facility (poles, tables, chairs, check-in areas, restrooms, benches, and stair handrails).

  • Increased hand sanitization stations throughout facility.

  • As always, our restrooms and water bottle fill station remain touchless.

  • Staff will maintain social distancing as work duties permit.

  • Antibacterial and antimicrobial cleaning solutions are used on our Smart-Belay Devices (those metal clips you use to climb) and will be cleaned, safety checked and set-aside for 24 hours prior to being issued to another guest.

Guest Requirements & Procedures to Encourage Social Distancing

  • We have reduced our capacity by over 75%

  • The max capacity is 50% for climbers/guests. This allows for up to 100 climbers per hour (Effective 4/1/2021)
  •  
  • We are only taking guests by reservation and they may be made online or by calling us at 855-576-6648.

  • Reservations must be made a minimum of 1 hour prior to your adventure date.

  • Vaccinated guests are free to not wear a mask while in the facility.  All unvaccinated guests are still requested to wear a Face Mask.

  • Staff will harness Guests with minimal contact.

A message from the Owners:

While we understand that our operating procedures may be viewed by some as restrictive, our commitment to protect others and our staff is of utmost priority.  We spent many years designing and building our dream that is Summit Ropes, and, as business owners, we take our commitment to our guests and community seriously.  We were open for only one year and 2 months before this pandemic hit.  This unforeseen circumstance has impacted our customers, our staff and us in ways no one could have imagined.  While a cure is being researched, it is our desire to provide a place for families to escape to, feel safe and have fun outside their home.  We look forward to seeing you at Summit Ropes soon.  Stay safe and be well.