Policies & Procedures

Updated - April 1, 2021


Summit Ropes has always been committed to employee and guest safety.  During this COVID Pandemic our staff has worked tirelessly to change our procedures, processes and even some of our course elements to incorporate best practices for adventure attractions. 

You will see that commitment come through again as we operate at a limited capacity at Summit Ropes.  We will be requiring more of you prior to your visit and assisting you with no physical contact from staff when possible.  Below is a list of steps we have taken and rules that must be followed when visiting:

Staff Policies

  • Staff is prohibited from coming to work if they feel ill or sick in any way.

  • Temperature checks will be conducted on each employee prior to being admitted into the facility.

  • All staff are required to wash their hands as soon as they enter the building and throughout the day.

  • All staff will wear protective masks, covering both the nose and mouth and, depending on position in the park, may also wear face shields to protect our guests

  • If a staff member needs to assist a guest, requiring they come within 6ft, in addition to their required PPE, they are also required to wear gloves.

  • Staff will maintain social distancing as work duties permit.

Sanitization of our Facility, Course & Equipment

While we pride ourselves on the cleanliness of our entire facility, we have increased our cleaning, disinfecting and sanitization practices as follows:

  • Increased frequency of sanitizing our facility (poles, tables, chairs, check-in areas, restrooms, benches, and stair handrails).

  • Increased hand sanitization stations throughout facility.

  • As always, our restrooms and water bottle fill station remain touchless.

  • Staff will maintain social distancing as work duties permit.

  • Antibacterial and antimicrobial cleaning solutions are used on our Smart-Belay Devices (those metal clips you use to climb) and will be cleaned, safety checked and set-aside for 24 hours prior to being issued to another guest.

Guest Requirements & Procedures to Encourage Social Distancing

  • We have reduced our capacity by over 75%

  • The max capacity is 50% for climbers/guests. This allows for up to 100 climbers per hour (Effective 4/1/2021)
  • We are only taking guests by reservation and they may be made online or by calling us at 855-576-6648.

  • Reservations must be made a minimum of 2 hours prior to your adventure date.

  • All waivers must be completed online prior to arrival (waiver stations are not available on site)

  • Additions may be added to your reservation but must be done 24 hours in advance. Same day additions are not allowed.

  • We no longer accept cash. We encourage all purchasing be completed online prior to arrival, however, if you wish to purchase something in our facility, you may do so with a credit card.

  • All guests entering the facility are required to wear a Face Mask covering both the nose and mouth and it must be kept on the entire time you are in our facility.

  • Staff will harness Guests with minimal contact and staff will be required to wear disposable gloves and a face shield along with the face mask during harnessing. 

A message from the Owners:

While we understand that our operating procedures may be viewed by some as restrictive, our commitment to protect others and our staff is of utmost priority.  We spent many years designing and building our dream that is Summit Ropes, and, as business owners, we take our commitment to our guests and community seriously.  We were open for only one year and 2 months before this pandemic hit.  This unforeseen circumstance has impacted our customers, our staff and us in ways no one could have imagined.  While a cure is being researched, it is our desire to provide a place for families to escape to, feel safe and have fun outside their home.  We look forward to seeing you at Summit Ropes soon.  Stay safe and be well.