COVID-19 Update

Limited Re-Opening July 3rd

We are excited to announce our limited capacity re-opening on July 3rd.  Summit Ropes has always been committed to employee and guest safety and, over the past 3 months, our staff has worked tirelessly to change our procedures, processes and even some of our course elements to incorporate best practices for adventure attractions operating while in the 2020 COVID Pandemic. 

You will see that commitment come through again as we re-open our facility.  We will be requiring more of you prior to your visit and assisting you with no physical contact from staff when possible.  Below is a list of steps we have taken and rules that must be followed when visiting Summit Ropes:

Staff Policies

  • Staff is prohibited from coming to work if they feel ill or sick in any way.

  • Temperature checks and blood oxygen saturation texts will be conducted on each employee prior to being admitted into the facility.

  • All staff are required to wash their hands as soon as they enter the building and throughout the day.

  • All staff will wear protective masks, covering both the nose and mouth and, depending on position in the park, may also wear face shields to protect our guests

  • If a staff member needs to assist a guest, requiring they come within 6ft, in addition to their required PPE, they are also required to wear disposable latex gloves.

  • Staff will maintain social distancing as work duties permit.

Sanitization of our Facility, Course & Equipment

While we pride ourselves on the cleanliness of our entire facility, we have increased our cleaning, disinfecting and sanitization practices as follows:

  • Increased frequency of sanitizing our facility (poles, tables, chairs, check-in areas, restrooms, benches, Credit Card readers and stair handrails).

  • Increased hand sanitization stations throughout facility.

  • As always, our restrooms and water bottle fill station remain touchless.

  • Staff will maintain social distancing as work duties permit.

  • Antibacterial and antimicrobial cleaning solutions are used on our Smart-Belay Devices (those metal clips you use to climb) and will be cleaned, safety checked and set-aside for 24 hours prior to being issued to another guest.

Guest Requirements & Procedures to Encourage Social Distancing

  • We have reduced our capacity by over 80%  by allowing only one group/family into our facility at one time. This means that you will enjoy the facility with your group and our staff.

  • We are only taking guests by appointments and they may be made online or by calling us at 855-576-6648.

  • Reservations must be made a minimum of 3-days prior to your adventure date.

  • All waivers must be completed online prior to arrival.

  • Additions may be added to your reservation but must be done 24 hours in advance. Same day additions are not allowed.

  • We no longer accept cash. We encourage all purchasing be completed online prior to arrival, however, if you wish to purchase something in our facility, you may do so with credit card.

  • All guests entering the facility are required to wear a Face Mask and it must be kept on the entire time you are in our facility.

  • There will be a minimum of 30 minutes between all reservations to allow for proper sanitization and disinfecting throughout the facility prior to the next group’s arrival.

  • Guests will be required to harness themselves. Summit Ropes staff will keep a 6-foot distance as they instruct guests on how to properly put on their harness and secure the safety straps.  Staff will then do an inspection of the harness to ensure proper fit for safety.  Staff will provide assistance when necessary, however, they are required to wear latex gloves and a face shield along with the face mask.

A message from the Owners:

While we understand that our operating procedures may be viewed by some as restrictive, our commitment to protect others and our staff is of utmost priority.  We spent many years designing and building our dream that is Summit Ropes, and, as business owners, we take our commitment to our guests and community seriously.  We were open for only one year and 2 months before this pandemic hit.  This unforeseen circumstance has impacted our customers, our staff and us in ways no one could have imagined.  While a cure is being researched, it is our desire to provide a place for families to escape to, feel safe and have fun outside their home.  We look forward to seeing you at Summit Ropes soon.  Stay safe and be well.

 

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