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Company Overview

Summit Ropes delivers soul-feeding, mind-bending, full-throttle excitement at an indoor ropes course adventure park located in Loudoun County, VA. Our guests climb, swing and leap on more than 120 aerial challenges, including an 86 foot via ferrata! We welcome guests who want to push the pause button on their daily drudge to experience fun and adventure within a safe, climate controlled, environment. Our ropes course is enjoyed by kids, teens, and adults. Guests ages 8 and up ( and 4 ft 2 in tall) can climb individually, and younger climbers age 4-7 can climb with an adult.  Summit Ropes team members are guest service minded and safety focused. We seek fun-loving employees who have a positive attitude, a strong work ethic and great communication skills. Join a team that’s bringing a unique experience to Loudoun County by bringing the outdoors inside for year-round fun.

Adventure Park Shift Lead

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The Shift Lead (SL) reports to the General Manager. The SL is responsible for assisting the management team in operational excellence, guest experience and adventure course management at Summit Ropes. 

Responsibilities
The SL is responsible for guest experience responsibilities including greeting customers, properly checking in/out customers into the Adventure Park, managing phone calls and responding to customer reservations on a daily and weekly basis. The SL will also be knowledgeable about providing an exceptional experience for customers on the ropes course and assist with private events as needed. The SL is a key individual in the Summit Ropes team with a tremendous amount of responsibility as they interact with guests in multiple departments at Summit Ropes. and represent the core of the Summit Ropes culture. Establish a warm and friendly relationship with guests on the phone, through email or in person. Solve inevitable customer service challenges by seeking win-win outcomes. General facility cleaning duties, trash runs, vacuuming, wiping down tables and benches, harness processing, etc.
Qualifications

Associate Degree preferred

 • Two years sales and customer service experience

• Skilled in responding effectively to customer issues and guest interests.

• Demonstrated aptitude for communicating effectively through verbal and written communication.

• Thorough knowledge of sales basics.

• Knowledge of entertainment or hospitality business preferred.

Schedule

This position is a full-time, year-round position and requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays. Summit Ropes in Sterling, VA is looking for one adventure park shift leader to join our 12 person strong team. We are located on 44810 Old Ox Road.

Adventure Park Associate

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 Summit Ropes delivers soul-feeding, mind-bending, full-throttle excitement at an indoor adventure park located in Loudoun County, VA. Our guests climb, swing and leap on more than 120 aerial challenges, including an 86 foot via ferrate! We welcome guests ages from 4+ who want to push the pause button on their daily drudge to experience fun and adventure within a safe, climate controlled, environment. Summit Ropes team members are guest service minded and safety focused. We seek fun-loving employees who have a positive attitude, a strong work ethic and great communication skills.

Responsibilities
  • All Park Associates are expected to take on the following responsibilities and perform the following duties:

    ·       Effective communication (in all forms) with guests and teammates to assure guests receive exceptional service through all interactions while maintaining a fun guest experience.

    ·       Collaborate with teammates to operate a safe, clean and efficient adventure experience.

    ·       Understand and comply with risk management protocols and emergency response procedures.

    ·       Use all equipment, gear and materials safely and responsibly.

    ·       Represent the Summit Ropes mission of soul-feeding, mind-bending, full-throttle excitement that empowers and inspires our guests.

    ·       Contribute to a positive, supportive, “can-do” approach when interacting with others.

    ·       Maintain a professional appearance and demeanor.

Front Desk Host

·       Greet Guests when they enter the facility and provide friendly service upon check-in and orientation.

·       Manage reservations through an online booking engine.

·       Understand all aspects of the park, and appropriately answer all inquiries while talking with guests during phone calls, composing and sending correspondence, or supporting guests during face-to-face conversation.

·       Assist guests in purchasing park tickets, checking them in and providing an overview of the adventure experience.

·       Assist with retail sales including the management of cash, credit cards, and POS systems.

·       Pre-screen guest by ensuring they understand participation requirements and have completed liability release forms prior to climbing.

·       Solve problems that inevitably arise with logistics, large group bookings, rescheduling, and customer service issues.

·       Preform party host duties and manage party group activities.

·       Assist with facility upkeep and maintenance.

·       Establish a warm and friendly relationship with guests on the phone, through email or in person.

·       Operate point of sales systems and follow protocols for managing cash and credit card payments.

·       Solve inevitable customer service challenges by seeking win-win outcomes.

 

Course Monitor

·       Conduct inspections of all Course components and gear.

·       Fit gear correctly and supervise the use of all personal safety equipment.

·       Coach participants on proper climbing and belay transfer technique.

·       Assist with orientation and participant ground school training sessions.

·       Clearly communicate safety procedures and guidelines to large groups of guests.

·       Model appropriate risk management through effective communication, accurate record-keeping, regular skill development, adherence to company operating procedures and guidelines, and on-course behavior.

·       Assist in Course maintenance, customer service, and operation tasks.

Qualifications

·       Possess a genuinely friendly and outgoing disposition when working with guests and team members.

·       Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.

·       Demonstrate commitment to safeguarding the welfare of guests and teammates.

·       Use effective oral and written communication skills and strategies representing passion when working with people of all ages and abilities.

·       Demonstrate the adaptability and flexibility required when working in a high-energy environment to meet the varied needs of guests without drama.

·       Manage multiple tasks and/or projects simultaneously, seamlessly moving from one to the another.

·       Demonstrate strong organizational skills and high attention to detail in approaching tasks and projects.

·       Possess the confidence to assess workplace situations, take initiative and work independently to provide the ideal Summit Ropes experience.

·       Be able to lift and carry up to 50 pounds and spend up to eight hours standing and walking.

Schedule

This position is a year-round part-time position. This position requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.

Cafe Shift Lead

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The Summit Cafe Shift Leader will fill a critical role at Summit Ropes as the Café becomes the focal point of operations and potential revenue. The Summit Café Manager will be responsible for all aspects of Café operations including but not limited to; recruiting and training employees, assigning tasks, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, and ensuring a high level of customer satisfaction.  Qualified candidates must have experience in leadership, food storage expertise, health regulations knowledge, teamwork, organization, and attention to details.
Responsibilities

·       Manage day-to-day operations of the café.

·       Hire, train, supervise, onboard new café staff and baristas.

·       Train employees on food/drink preparation and proper use of baking/coffee equipment.

·       Coordinate ordering of supplies with General Manager as needed.

·       Maintain updated records of daily, weekly and monthly revenues and expenses and make recommendations for adjustments to menu items based on sales volumes.

·       Nurture friendly relationships with customers to increase loyalty and boost our reputation.

·       Hire, train and guide store employees in delivering excellent customer service and resolving customer issues.

·       Ensure café is maintained according to health code sanitation and cleaning standards and that all areas are kept tidy and sanitized according to these standards.

·       Obtain customer feedback and recommend appropriate business changes to meet customer needs.

·       Identify and address issues in store performance.

·       Provide content and calendar of offerings to Sales & Marketing Manager for cafe promotions.

·       Develop strategic and operational plans for managing execution and measuring results of store.

·       Communicate clearly with all employees to ensure effective store operations.

·       Assist with implementing strategies to exceed budgetary expectations with regard to sales and operational costs which includes incorporating daily promotions.

·       Generate fun and excitement through positive attitude to help ensure many return visits from guests.

 

Qualifications

·       2+ years' café or restaurant leadership experience.

·       High School Diploma, Associate in Hospitality or Culinary preferred.

·       Hands-on experience with professional cooking equipment and coffee/espresso machines.

·       Good math skills.

·       Excellent communication and interpersonal skills with the ability to manage and motivate a team.

·       Must possess a positive, enthusiastic, customer service-oriented attitude.

·       Strong adherence to designated specs, preparation directions, and procedures.

·       Must be able to operate under minimal supervision.

·       Strong attention to detail.

·       Must conduct self in a professional and respectful manner at all times.

·       Must be flexible with the ability to adapt to change when required.

·       Must be able to work special events, weekends, and holidays as needed.

·       Must have reliable transportation and phone.

Schedule

This position full time but requires a candidate who can work a flexible schedule that includes weekdays as well as weekends, evenings and holidays.

Corporate Team Building Facilitator

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The role the Corporate Event Team Building Facilitator is to assist with set-up of the event, manage and facilitate their team building station, provide a brief prior to the start of the exercise and debrief after. The choice candidate for this role will be able to draw from experiences and provide insight to groups regarding their interaction. The ideal candidate will be skilled at observation and question-based team evaluation and be able to articulate the outcome and lessons learned throughout the activity. We are looking for detail-oriented, organized, outgoing individuals who like to have FUN! We will provide all tools and resources for you to be successful.

Responsibilities
  • Set-up and tear down of team building events
  • Provide a briefing before and debriefing after each activity
  • Facilitate groups of 10-12 people through multiple team building activities
  • Facilitate team building initiatives, group games, ice breakers, and warm-ups
  • Group management
  • Observation and Question-Based team evaluation
  • Articulating outcomes and lessons learned throughout the activity
  • Evaluate/Read the group and adjust activities accordingly
  • Lead participants through appropriate and effective reflection and debrief discussions and assist
  • groups in the transfer of learning to their workplace.
  • Work with a wide variety of client populations.
Qualifications
  • Familiarity with corporate etiquette and events
  • Clean, professional appearance – our venue is upscale and we cater to corporate and government clients
  • 1-3 years of team building, or event management experience preferred 
  • High energy and personable nature – acting and/or theatre experience is a plus!
  • Excellent communication, leadership, and teamwork skills – loud voices needed!
  • Proficient skills in the following: team building initiatives, group games, risk management, and group management
  • Flexible availability to work programs Monday through Friday
  • Programs are typically 4 – 6 hours long including setup and take down
  • Reliable mode of transportation
  • Must complete and pass required site-specific team building facilitation training provided by the company. A minimum of two years of experience with education or team building is preferred. Shadowing and on the job training is available.
  • Able to handle stressful situations calmly and effectively
  • Handle various tasks in a creative and motivated manner
  • Must have a great attention to detail to ensure safety and overall positive guest experience
  • Excellent interpersonal, verbal, and written communication skills
  • High school diploma or general education degree (GED)
  • Prior work experience with outdoor education/recreation, team building, ropes courses, athletics, camp counselor, or teaching a plus