Now Hiring

All Park Associates are expected to take on the following responsibilities and perform the following duties:

• Effective communication (in all forms) with guests and teammates to assure guests receive exceptional service through all interactions while maintaining a fun guest experience.
• Collaborate with teammates to operate a safe, clean and efficient adventure experience.
• Understand and comply with risk management protocols and emergency response procedures.
• Use all equipment, gear and materials safely and responsibly.
• Represent the Summit Ropes mission of soul-feeding, mind-bending, full-throttle excitement that empowers and inspires our guests.
• Contribute to a positive, supportive, “can-do” approach when interacting with others.
• Maintain a professional appearance and demeanor.

• Greet Guests when they enter the facility and provide friendly service upon check-in and orientation.
• Manage reservations through an online booking engine.
• Understand all aspects of the park, and appropriately answer all inquiries while talking with guests during phone calls, composing and sending correspondence, or supporting guests during face-to-face conversation.
• Assist guests in purchasing park tickets, checking them in and providing an overview of the adventure experience.
• Assist with retail sales including the management of cash, credit cards, and POS systems.
• Pre-screen guest by ensuring they understand participation requirements and have completed liability release forms prior to climbing.
• Solve problems that inevitably arise with logistics, large group bookings, rescheduling, and customer service issues.
• Preform party host duties and manage party group activities.
• Assist with facility upkeep and maintenance.
• Establish a warm and friendly relationship with guests on the phone, through email or in person.
• Operate point of sales systems and follow protocols for managing cash and credit card payments.
• Solve inevitable customer service challenges by seeking win-win outcomes.

• Conduct inspections of all Course components and gear.
• Fit gear correctly and supervise the use of all personal safety equipment.
• Coach participants on proper climbing and belay transfer technique.
• Assist with orientation and participant ground school training sessions.
• Clearly communicate safety procedures and guidelines to large groups of guests.
• Model appropriate risk management through effective communication, accurate record-keeping, regular skill development, adherence to company operating procedures and guidelines, and on-course behavior.
• Assist in Course maintenance, customer service, and operation tasks.

• Possess a genuinely friendly and outgoing disposition when working with guests and team members.
• Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.
• Demonstrate commitment to safeguarding the welfare of guests and teammates.
• Use effective oral and written communication skills and strategies representing passion when working with people of all ages and abilities.
• Demonstrate the adaptability and flexibility required when working in a high-energy environment to meet the varied needs of guests without drama.
• Manage multiple tasks and/or projects simultaneously, seamlessly moving from one to the another.
• Demonstrate strong organizational skills and high attention to detail in approaching tasks and projects.
• Possess the confidence to assess workplace situations, take initiative and work independently to provide the ideal Summit Ropes experience.
• Be able to lift and carry up to 50 pounds and spend up to eight hours standing and walking.

This position is a year-round part-time position and requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.