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Company Overview

Summit Ropes delivers soul-feeding, mind-bending, full-throttle excitement at an indoor adventure park located in Loudoun County, VA. Our guests climb, swing and leap on more than 120 aerial challenges, including an 86 foot via ferrate! We welcome guests ages 4 and up, who want to push the pause button on their daily drudge to experience fun and adventure within a safe, climate controlled, environment. Summit Ropes team members are guest service minded and safety focused. We seek fun-loving employees who have a positive attitude, a strong work ethic and great communication skills. Join a team that’s bringing a unique experience to Loudoun County by bringing the outdoors inside for year-round fun.

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Adventure Park Associate

The Adventure Park Associate is an entry level position available in two roles; Front Desk Host and Course Monitor. Both positions involve interacting with guests to provide an experience of exceptional customer service, outstanding facility knowledge and unprecedented safety. Adventure Park Associates may assume responsibility for one or more roles if desired.

General Responsibilities and Duties

All Park Associates are expected to take on the following responsibilities and perform the following duties:

  • Effective communication (in all forms) with guests and teammates to assure guests receive exceptional service through all interactions while maintaining a fun guest experience.
  • Collaborate with teammates to operate a safe, clean and efficient adventure experience.
  • Understand and comply with risk management protocols and emergency response procedures.
  • Use all equipment, gear and materials safely and responsibly.
  • Represent the Summit Ropes mission of soul-feeding, mind-bending, full-throttle excitement that empowers and inspires our guests.
  • Contribute to a positive, supportive, “can-do” approach when interacting with others.
  • Maintain a professional appearance and demeanor.
Front Desk Host
  • Greet Guests when they enter the facility and provide friendly service upon check-in and orientation.
  • Manage reservations through an online booking engine.
  • Understand all aspects of the park, and appropriately answer all inquiries while talking with guests during phone calls, composing and sending correspondence, or supporting guests during face-to-face conversation.
  • Assist guests in purchasing park tickets, checking them in and providing an overview of the adventure experience.
  • Assist with retail sales including the management of cash, credit cards, and POS systems.
  • Pre-screen guest by ensuring they understand participation requirements and have completed liability release forms prior to climbing.
  • Solve problems that inevitably arise with logistics, large group bookings, rescheduling, and customer service issues.
  • Preform party host duties and manage party group activities.
  • Assist with facility upkeep and maintenance.
  • Establish a warm and friendly relationship with guests on the phone, through email or in person.
  • Operate point of sales systems and follow protocols for managing cash and credit card payments.
  • Solve inevitable customer service challenges by seeking win-win outcomes.
Course Monitor
  • Conduct inspections of all Course components and gear.
  • Fit gear correctly and supervise the use of all personal safety equipment.
  • Coach participants on proper climbing and belay transfer technique.
  • Assist with orientation and participant ground school training sessions.
  • Clearly communicate safety procedures and guidelines to large groups of guests.
  • Model appropriate risk management through effective communication, accurate record-keeping, regular skill development, adherence to company operating procedures and guidelines, and on-course behavior.
  • Assist in Course maintenance, customer service, and operation tasks.
Qualifications and Education Requirements
  • Possess a genuinely friendly and outgoing disposition when working with guests and team members.
  • Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.
  • Demonstrate commitment to safeguarding the welfare of guests and teammates.
  • Use effective oral and written communication skills and strategies representing passion when working with people of all ages and abilities.
  • Demonstrate the adaptability and flexibility required when working in a high-energy environment to meet the varied needs of guests without drama.
  • Manage multiple tasks and/or projects simultaneously, seamlessly moving from one to the another.
  • Demonstrate strong organizational skills and high attention to detail in approaching tasks and projects.
  • Possess the confidence to assess workplace situations, take initiative and work independently to provide the ideal Summit Ropes experience.
  • Be able to lift and carry up to 50 pounds and spend up to eight hours standing and walking.
Schedule

This position is a year-round part-time position and requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.

Cafe Assistant Manager

Summit Café will service guests of Summit Ropes during hours of operations and service the surrounding commuter market during breakfast and lunch hours.  Summit Café is to become the heart of Summit Ropes to the surrounding community by filling a void that currently exists in Summit Ropes operations and within the surrounding area.   

 

The Summit Cafe Assistant Manager will fill a critical role at Summit Ropes as the Café becomes the focal point of operations and potential revenue.  The Summit Café Manager will be responsible for all aspects of Café operations including but not limited torecruiting and training employees, assigning tasks, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, and ensuring a high level of customer satisfaction.  Qualified candidates must have experience in leadership, food storage expertise, health regulations knowledge, teamwork, organization, and attention to details. 

Responsibilities and Duties
  • Manage day-to-day operations of the café.
  • Hire, train, supervise, onboard new café staff and baristas.
  • Train employees on food/drink preparation and proper use of baking/coffee equipment.
  • Coordinate ordering of supplies with vendors or Operations leader, as needed.
  • Maintain updated records of daily, weekly and monthly revenues and expenses and make recommendations for adjustments to menu items based on sales volumes.
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation.
  • Hire, train and guide store employees in delivering excellent customer service and resolving customer issues.
  • Assign rules and responsibilities to employees for operational effectiveness.
  • Ensure café is maintained according to health code sanitation and cleaning standards and that all areas are kept tidy and sanitized according to these standards.
  • Obtain customer feedback and recommend appropriate business changes to meet customer needs.
  • Monitor and manage store staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance.
  • Identify and address issues in store performance.
  • Provide content and calendar of offerings to Sales & Marketing Manager for cafe promotions.
  • Develop strategic and operational plans for managing execution and measuring results of store.
  • Communicate clearly with all employees to ensure effective store operations.
  • Assist with implementing strategies to exceed budgetary expectations with regard to sales and operational costs which includes incorporating daily promotions.
  • Respond to all guest comments promptly and respectfully.
  • Generate fun and excitement through positive attitude to help ensure many return visits from guests.
Qualifications, Skills & Attributes
  • Highly motivated and energetic
  • Great personality and positive outlook
  • Friendly and enthusiastic
  • Team oriented
  • Dependable
  • Fast learner
  • Great attention to detail
  • One year of food/barista service preferred
  • One year retail sales
Physical Requirements

Physical demands described are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company. 

 

The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl. 

Schedule

This position full time but requires a candidate who can work a flexible schedule that includes weekdays as well as weekends, evenings and holidays.  

Cafe Attendant/Barista

Summit Café services guests of Summit Ropes and the surrounding commuter market during breakfast and lunch hours. The Café Associate/Barista is responsible for welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Addressing customer needs quickly and accurately with friendly service. Preparing foods, such as pizza or baked goods, grinding and blending coffee beans, brewing coffee and tea, preparing smoothies and frozen coffee drinks and serving items to customers.

General Responsibilities and Duties
  • Greet customers entering the store, take food and drink orders, checking out customers.
  • Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies, pastries, and cookies for coffee bar.
  • Maintains inventories by replenishing coffee been supply; stocking coffee brewing equipment; restocking coolers, freezers and display racks.
  • Prepares food and coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as; espresso, mocha, latte and cappuccino.
  • Opening and closing tasks.
  • Cleaning sitting and café areas.
Qualifications and Education Requirements
  • Highly motivated and energetic
  • Great personality and positive outlook
  • Friendly and enthusiastic
  • Team oriented
  • Dependable
  • Fast learner
  • Great attention to detail
  • One year of food/barista service preferred
  • One year retail sales
Expectations
  • Have Passion with Heart & Purpose
  • Have Fun & Be Energetic
  • Own the Outcome
  • Embrace the Adventure
  • An Attitude of Gratitude
Schedule

This position part-time and requires a candidate who can work flexible hours including weekdays as well as weekends, evenings and holidays.