Summit Ropes

Company Overview

Summit Ropes delivers soul-feeding, mind-bending, full-throttle excitement at an indoor adventure park located in Loudoun County, VA. Our guests climb, swing and leap on more than 120 aerial challenges, including an 86 foot via ferrate! We welcome guests ages 4 and up, who want to push the pause button on their daily drudge to experience fun and adventure within a safe, climate controlled, environment. Summit Ropes team members are guest service minded and safety focused. We seek fun-loving employees who have a positive attitude, a strong work ethic and great communication skills. Join a team that’s bringing a unique experience to Loudoun County by bringing the outdoors inside for year-round fun.

Park Host

Front Desk Host interacts with guests to set the stage for the Summit Ropes experience. This position must provide exceptional customer service, be knowledgeable of Summit Ropes services and ensure customers’ needs are addressed promptly.

Responsibilities

Provide friendly services when greeting guests, checking-in and orienting guests to Summit Ropes.
Respond to guest inquiries via phone calls or face-to-face conversation.
Assist guests in purchasing park tickets, merchandise, and food.
Pre-screen guest to ensure they understand participation requirements and have completed liability release forms prior to climbing.
Appropriately respond and resolve customer service issues or logistics with large group activities.
Preform party host duties and manage group activities.
Assist with facility upkeep.
Operate point of sale (POS) systems and follow protocols for managing cash and credit card payments.
Contribute to a positive, supportive, “can-do” approach when interacting with others.
Maintain a professional appearance and demeanor.

Qualifications

Possess a genuinely friendly and outgoing disposition when working with guests and team members.
Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.
Use effective communication skills and exhibit passion when working with people of all ages and abilities.
Demonstrate the adaptability and flexibility required when working in a high-energy environment to meet the varied needs of guests.
Manage multiple tasks and/or projects simultaneously.
Demonstrate strong organizational skills and attention to detail.
Possess confidence to assess workplace situations, take initiative and work independently.

Schedule

This position is a year-round part-time position and requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.

Park Monitor

Course Monitors are responsible for providing instruction, gear outfitting and obstacle assistance when required on our course. Our monitors ensure the safety of our guests on the course.

Responsibilities

Conduct inspections of all Course components and gear.
Fit gear correctly and supervise the use of all personal safety equipment.
Coach participants on proper climbing and belay transfer technique.
Assist with orientation and participant ground school training sessions.
Clearly communicate safety procedures and guidelines to large groups of guests.
Model appropriate risk management through effective communication, accurate record-keeping, regular skill development, adherence to company operating procedures and guidelines, and on-course behavior.
Assist in Course maintenance, customer service, and operation tasks.
Collaborate with teammates to operate a safe, clean and efficient adventure experience.
Understand and comply with risk management protocols and emergency response procedures.
Use all equipment, climbing gear and materials safely and responsibly.

Qualifications

Highly motivated and energetic
Great personality and positive outlook
Team oriented
Possess a genuinely friendly and outgoing disposition when working with guests and team members.
Possess a genuinely friendly and outgoing disposition when working with guests and team members.
Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.
Demonstrate commitment to safeguarding the welfare of guests and teammates.
Use effective oral and written communication skills and strategies representing passion when working with people of all ages and abilities.
Ability to work in a high-energy environment.
Cognitive ability to assess appropriate level of assistance a participant may need.
Demonstrate strong attention to detail in approaching tasks.
Be able to lift and carry up to 30 pounds and spend up to eight hours standing and walking.

Schedule

This position full time but requires a candidate who can work a flexible schedule that includes weekdays as well as weekends, evenings and holidays.

Guest Experience Manager

The Guest Experience Manager (GEM) reports to the General Manager. The GEM is responsible for overall supervision of Park Associates as their work relates to the guest experience. The GEM manages individual and group reservations and ensures that Park Associates are friendly, helpful and efficient when responding to phone inquiries. Our GEM ensures guests are checked in and have completed payments and waivers required for the climbing experience. This individual makes sure the needs and questions of arriving guests are efficiently addressed with a friendly smile and that the smiles keep coming throughout their visit. Our GEM can expect to be a key player in creating the world’s finest birthday party, group celebration, or company outing.

Responsibilities

Hires and trains all associates to provide quality guest service including: welcoming guests to the park; helping guests with ticketing questions; providing guests with clear directions for efficiently getting geared-up for fun; responding to guest needs and questions; offering guests opportunities to share their experience with others; and providing information about additional ways to enjoy the Summit Ropes experience.
Leads by example, coaches using positive feedback, and supervises teams of associates working at the front desk, answering phone calls, and hosting parties or special events.
Assures that all guests – individually or in groups – receive exceptional service at Summit Ropes.
Ensures all associates understand and comply with risk management protocols and emergency response procedures.
Communicates effectively with guests and teammates to plan and implement birthday parties, group celebrations, and large-scale events.
Works with teammates to plan and coordinate an annual calendar of special events and promotions that consider budgetary factors.
Procures supplies and/or vendor services required for the office/reservation areas as well as for special events or promotions.
Assists with planning and designing weekly electronic newsletters and social media posts to market Summit Ropes’ special events, promotions and notable occurrences.
Assists with planning detailed marketing campaigns.
Ensures point of sales systems are accurately opened and closed each day, following established procedures.
Works with the management team to monitor and update the Summit Ropes reservation system as needed.
Works with the management team to create and evaluate reservation reports, sales reports and staffing allocation reports to enhance profitable operation of Summit Ropes.
Works with the management team to establish the weekly staff schedule.
Initiates, tests and supports changes that can enhance experiences provided to guests and to our associates and that can maximize company revenue.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

Qualifications

Bachelor’s degree in Leisure Service Management, Tourism, Special Events, Recreation, Business, or a related field is preferred.
Five years of supervisory experience that includes demonstrated ability to lead staff and to provide exceptional guest service is required.
Skilled in responding effectively to program issues and guest interests.
Demonstrated aptitude for communicating effectively verbally as well as in writing using computer programs, software and social media is required.
Thorough knowledge of operations and programming.
Understanding of program evaluation methods and report writing procedures.
Understanding of techniques for effective supervision and training.
Knowledge of adventures businesses, such as aerial adventure parks and zip line tours.
Ability to plan programs, special events and community service activities.
Experience working with vendors to provide special events is preferred.
The ideal candidate will have experience in one or more of the following industries: travel, tourism, service, retail, recreation, special event planning, amusement park, or outdoor adventure venue.

Schedule

This full-time, year-round position requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.

Sales Lead Coordinator

The Sales Lead (SL) reports to the General Manager. The SL is responsible for assisting the management team, consumer business and corporate sales activities of Summit Ropes. The SL is responsible for handling incoming calls, making outbound marketing/sales calls, greeting customers, responding to questions, articulating the value of Summit Ropes and crafting the unique offering to meet specific customer needs. The qualified individual will be responsible for maintaining customer satisfaction throughout the sales process and with follow-up calls to customers after their event to ensure their expectations were 5-star and they are excited and enthused about their experience.

Responsibilities

Managing incoming and outgoing sales calls (focused on group and corporate events)
Creating sales pipeline through outbound prospecting calls and in-person sales visits
Works with General Manager, Guest Experience Manager, Course Manager, and Marketing Manager to understand and enhance the customer experience.
Articulate the value of Summit Ropes and the unique differentiators of the Summit Ropes experience.
Apply appropriate offerings to create unique proposals for sales prospects.
Following up with customers to ensure they had a 5-star experience.
Document and communicate any inconsistencies in customer experience to all members of management.
Work with management to evaluate enhancements in the sales process.
Make recommendations for advertisements on YouTube, Facebook, Instagram, Twitter, Snap Chat, and LinkedIn.
Participate in business development and marketing activities such as industry event booths and marketing kiosks.

Qualifications

Associate or Bachelor degree in Business Administration or Sales desired.
Two years sales and customer service experience.
Skilled in responding effectively to customer issues and guest interests.
Demonstrated aptitude for communicating effectively through verbal and written communication.
Thorough knowledge of sales basics.
Knowledge of entertainment or hospitality business preferred.
Ability to plan programs, special events and community service activities.
Experience working with vendors to provide special events is preferred.

Schedule

This full-time, year-round position requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.

Cafe Associate / Barista

Summit Café services guests of Summit Ropes and the surrounding commuter market during breakfast and lunch hours. The Café Associate/Barista welcomes customers, informs them about specials, answers questions, and accepts orders and payments. This position prepares foods, such as pizza or baked goods, smoothies and frozen coffee drinks.

Responsibilities

Greet customers entering the store, take food and drink orders, checking out customers.
Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies, pastries, and cookies for coffee bar.
Maintains inventories by replenishing coffee been supply; stocking coffee brewing equipment; restocking coolers, freezers and display racks.
Prepares food and coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as; espresso, mocha, latte and cappuccino.
Opening and closing tasks.
Cleaning sitting and café areas.

Qualifications

Highly motivated and energetic
Great personality and positive outlook
Friendly and enthusiastic
Team oriented
Dependable
Fast learner
Great attention to detail
One year of food/barista service preferred
One year retail sales

Schedule

This position part-time and requires a candidate who can work flexible hours including weekdays as well as weekends, evenings and holidays.

Summit Ropes
44810 Old Ox Road
Sterling, VA 20166

Now Hiring

Company Overview

Park Host

Park Monitor

Guest Experience Manager

Sales Lead Coordinator

Cafe Associate / Barista